Ethics and Compliance

Ensuring that employees are treated ethically and that their rights are respected and duties fulfilled.
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Acting ethically

We ensure high standards of corporate ethics, so that all employees feel respected and protected as members of our organisation. We monitor the standards of conduct adopted throughout the value chain, and we establish guidelines that must be followed by everyone, regardless of their role within the organisation.

100%
COMPLAINTS INVESTIGATED
1,041
LABOUR AUDITS AT ARA, PINGO DOCE AND RECHEIO

As at 31/12/2023

Communication and training

We ensure regular communication and training of our employees in the Code of Conduct, Anti-Corruption Policy, reporting channels, and human and labour rights.

15,587
EMPLOYEES TRAINED IN ANTI-CORRUPTION POLICY
7,704
EMPLOYEES TRAINED IN LABOUR LEGISLATION
5,251
EMPLOYEES TRAINED IN CODE OF CONDUCT

As at 31/12/2023

Resolution mechanisms

The Ethics Committee is an independent body tasked with monitoring disclosure of and compliance with the standards and principles of the Code of Conduct and Anti-Corruption Policy. The Ethics Committee has a dedicated channel through which employees and all interested parties can confidentially report any breach or violation of the law, internal policies or principles, including those relating to aggression, harassment, conflicts of interest, corruption, discrimination, fraud, abusive business practices or improper use of information.

Ethics Boards

There are four Ethics Boards in Portugal which, together with the Ethics Committee, are responsible for ensuring the receipt and follow-up of reports of any wrongdoing.

Local Commissions

In Poland and Colombia there are bodies that receive and investigate reports: the Anti-Mobbing, Anti-Discrimination and Sexual Harassment Committee in Poland, and the Committee for Labour Co-existence in Colombia.

Employee Assistance Service

All employees in all countries have their own service for reporting, clarifying and resolving labour issues and, in the case of Portugal, for receiving and forwarding requests for social support.

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